Privacy Policy

1. Introduction

365 Neo Digital Services (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our client portal.

2. Information We Collect

We may collect information about you in a variety of ways:

• Personal Data: Name, email address, phone number, company name, and billing information provided during registration or contact.
• Project Data: Files, documents, specifications, and communication related to your projects with us.
• Usage Data: Browser type, IP address, pages visited, time spent, and other analytics data collected automatically.
• Cookies: Small data files stored on your device to enhance functionality and user experience.

3. How We Use Your Information

• To provide and maintain our services, including the client portal and project management tools.
• To process transactions and send related invoices, receipts, and payment notifications.
• To communicate with you about projects, updates, support, and marketing (with your consent).
• To improve our website, services, and user experience through analytics and feedback.
• To comply with legal obligations and protect our rights.

4. Data Protection & Security

We implement industry-standard security measures including encryption (TLS/SSL), secure password hashing (bcrypt), access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Project data is retained for the duration of our business relationship plus 2 years.

6. Third-Party Services

We may use third-party services for payment processing (Stripe, Razorpay), email delivery (Nodemailer/SMTP), cloud hosting (AWS, Vercel), and analytics. These services have their own privacy policies and are GDPR-compliant.

7. Your Rights

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate personal data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Data Portability: Request transfer of your data in a structured format.
• Opt-Out: Unsubscribe from marketing communications at any time.

8. Cookies Policy

We use essential cookies for authentication and session management. Analytics cookies are used with your consent to improve our services. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware of such data, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

365 Neo Digital Services
Email: info@365neodigital.com
Phone: +91 000 000 0000